Instructions
Q. How does this service work?
A. By signing up for our monthly service, you are entitled to select and download from our catalogue.
Q. How do I get credits or downloads?
A. First sign up for the service, then select content and click 'Get Now' to send it to your phone.
Q. How do I pay for content?
A. Items cost credits which are deducted when you select an item and click 'Get Now'.
If you need to have an item resent, go to 'My Account' and click the 'Resend' link next to the corresponding item on the transaction list.
Q. How can I get more content?
A. Visit the website for more information on content.
Q. How do I find content on my phone that I purchased and downloaded?
A. Consult your carrier or phone manufacturer's user guide about downloaded content storage.
Q. I have never done this before. Where do I start?
A. First get credits or select content and then follow the on-screen instructions.
Q. Can I get instructions for my content?
A. Instructions on how to use ringtones and wallpapers should be included in your phone's instruction manual. Instructions for any games are included with the application in the help menu.
Downloading
Q. I can't get anything to download. What's wrong?
A. Check to make sure your phone internet and text message services are working or try again later. If you continue to have problems, click here and contact our Support Service.
Q. I successfully purchased the credits but can't download, what do I do?
A. If the download was unsuccessful, check your phone's available memory space. You may need to delete some items to make room for it. Check your phone's manual for more information about managing memory. If you continue to have problems, send a message to our Support Service. You can also reach our Support Service and get instructions if you would like a refund.
Q. My content link arrived, but why can't I access the Internet?
A. Your wireless network may be temporarily unavailable. You should wait until service is available and try again. If you still can't connect, try restarting your phone before accessing the link again.
Q. Why do I need to have text messaging and Internet services enabled?
A. The link to your mobile content arrives in the text message sent to your phone after clicking on 'Get Now'. After you receive that link, you need to download the content over-the-air. If you do not have a wireless plan with text messaging or if your phone is not Internet-enabled, please contact your wireless carrier and ask them to enable it.
Q. Where do I find the content on my phone after downloading it?
A. Each phone stores content differently. Most phones will store the game in your 'Games', 'Ringtones' and 'Wallpapers' different folders. Sometimes the content is in the Applications or User Downloads folder. You can get to these folders through the Main menu on your phone. You can also check your user guide.
Q. Which phones can download content (ringtones, wallpapers, & games)?
A. See the handset compatibility list for the content you want.
Q. How can I find out what my phone model is?
A. The easiest way is to turn your wireless phone off, remove its battery cover, and read the label (it may be under the battery). Your wireless phone model number should be listed on that label.
Q. I get an error while downloading or I can't find where the content is stored. What do I do?
A. Try to download again and let it finish. Check your user guide or your service provider to see where downloads are stored.
Problems
Q. I lost my password. How do I retrieve it?
A. Click here to retrieve your password. You will receive it again via text message.
Q. I ordered content online and did not get the text message?
A. Some phones send the message to a browser or a different inbox. Check to see if it is stored there first, then, if you still have problems, contact our Support Service.
Q. Why hasn't my content arrived yet?
A. Normally, a message sent to your wireless phone should be delivered within a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes you still have not received your content, please verify you that your phone is able to download content and your carrier phone network is working. Then check to see if you can access your wireless web and text services. Wait a while then try again. If you have further questions click here and reach our Support Service.
Q. I did everything correctly and it did not work. What now?
A. Verify that your phone is able to download content and your carrier phone network is working, then check to see if you can access your wireless web and text services. You can also try to resend the link on the 'My Account' page. If that does not work, send a message to our Support Service explaining the problem.
Q. I got the text message but did not get the content link?
A. Your phone may not be compatible with this service. Check to see if you can download any content by using another service.
Q. I got an error. What does it mean?
A. Check your carrier or phone manufacturer's user guide or visit their website for more information.
Q. I don't have enough memory or I have to overwrite something to make space. How do I do that?
A. See your user guide or phone manufacturer's website for instructions.
Q. My phone is not compatible with your service. What can I do?
A. Visit your local carrier store and purchase a phone that is compatible with our service.
Q. I am not sure if I have wireless web access. How do I check?
A. Check your phone's user guide and settings menu for 'WAP services' or 'wireless internet', or ask your service provider.
Q. What is the password for?
A. The 4-digit password is used for easy login when you return to the site again.
Q. Why can't I find any content compatible with my phone?
A. Your phone model is not compatible with the content you requested. Contact our Support Service to explain the problem.
Credits
Q. I ordered content and was charged credits, but did not receive it. What do I do?
A. Go to the 'My Account' page and click 'resend' link next to your purchase history to send again. If you do not receive it a second time, your account will automatically have the credits restored for that item.
Q. I ordered content but did not get it and I would like my credits back. What can I do?
A. Send a message to our Support Service and explain the situation.
Q. I ordered the wrong content and I would like my credits back. What can I do?
A. Reach our Support Service and report the problem.
Q. When trying to use a Pre-Paid card, I got an invalid PIN or used PIN. What happened?
A. This PIN may have been used or was not activated correctly. Click here, contact our Support Service and describe the problem to get replacement credits.
Refunds
Q. How do I unsubscribe or remove my online information?
A. You can cancel by sending a text message containing 'STOP RM' to 77888 and you will have 90 days to spend your remaining credits. We can also terminate your account subscription by sending a message to our Support Service and all your information will be deleted and credits removed so that you will receive no further communications.
Q. The content does not work right. Can I get a refund?
A. Click here and send a message to our Support Service explaining the problem. Maybe we can help solve the problem. Otherwise, reach our Support Service for a refund.
Help
Q. I sent a text message and got nothing back. What happened?
A. Your phone may not be compatible or your network may not be working or supported. Check to see if you can access your wireless web and text services then try again. If you have further questions, click here and contact our Support Service.
Q. Can you send me content directly to my phone?
A. No. You must use the download services and have text message and wireless web to receive downloadable content.
Q. How much is it to download?
A. Games start at 3 download credits, while ring tones and wallpapers start at 1 download credit. Prices for items vary from $.99 - $6.99. See our catalogue for more details.
Q. In addition to the cost of the content, does it cost money or airtime to download?
A. Most wireless carriers charge in increments of kilobytes (KB) for data usage, not minutes. This means that you are only charged for the data you send or receive through the network. See your operator's terms and conditions for how data sessions are billed in your plan. You can also use the website to browse, preview and send to your phone directly to save phone data usage.
Q. I read the FAQ and could not find the answer I was looking for. What should I do?
A. Please, reach our Support Service.
Q. How do I get the promotion or contest content?
A. After registering as described in the contest or promotion, verify that your phone is able to download content and your carrier phone network is working, then check to see if you can access your wireless web and text services. Wait a while then try again. If you have further questions, click here and send a message to our Support Service.
Q. I changed phones and need to get my content back. What do I do?
A. Some contest and promotions run for a limited time for initial phones only. If you need more information contact our Support Service.